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Privacy Policy

Last updated: 15 September 2026

1. Who we are

GASCARE EAST ANGLIA LTD is a company registered in England and Wales under company number 06970516.

Our registered office is:

Unit D10 Upper Lounge
Pinetrees Road
Norwich
England
NR7 9BB

Our trading address is:

Unit 29a Colville Road Works
Lowestoft
Suffolk
NR33 9QS

GASCARE EAST ANGLIA LTD is the controller responsible for the personal information described in this privacy policy. In this policy, “GasCare”, “we”, “us” and “our” refer to GASCARE EAST ANGLIA LTD.

You can contact us about this policy or your personal information by:

2. What this policy covers

This policy explains how we collect and use personal information when you:

  • visit our website;
  • contact us by telephone, email or through a website form;
  • request information, a quotation or a service;
  • make or manage a booking;
  • correspond with us about work or services; or
  • choose to enquire about or apply for finance through the finance route available from our website.

Other organisations that receive your information may provide their own privacy information. Their privacy information applies to the ways in which they use your information for their own purposes.

3. Personal information we collect

Depending on how you interact with us, we may collect:

  • contact details you provide;
  • the contents of your enquiry or message;
  • information about the property, work or service you are asking about;
  • booking information, including a preferred booking date;
  • records of our correspondence and dealings with you;
  • information you choose to provide when making a finance enquiry or application; and
  • technical and usage information generated when you use our website.

Technical and usage information may include an internet protocol address, browser or device information, pages viewed, dates and times of visits, and information generated through cookies or similar technologies.

Please provide only information that is relevant to your enquiry or requested service.

4. How we obtain personal information

We obtain personal information:

  • directly from you when you use a form, telephone us, email us or otherwise communicate with us; and
  • automatically when you use our website, through the website and the technologies used to operate, protect and understand it.

If you give us information about another person, you should make sure that you are authorised to do so and that they understand how their information may be used.

5. Why we use personal information and our lawful bases

We use personal information only where we have a lawful basis to do so.

Purpose Lawful basis
To respond to an enquiry, prepare a quotation, arrange a booking or take other steps you request before entering into a contract Taking steps at your request before entering into a contract
To provide and administer agreed services and communicate with you about them Performance of a contract
To manage customer relationships, maintain appropriate business records and deal with questions, complaints or disputes Our legitimate interests in operating and protecting our business and providing an effective service; legal obligation where applicable
To operate, maintain and secure our website and protect forms from spam, abuse or misuse Our legitimate interests in operating a secure and reliable website
To understand and improve the website and our services Our legitimate interests where consent is not legally required; consent where it is required
To comply with tax, accounting, regulatory, legal or law-enforcement requirements Legal obligation
To establish, exercise or defend legal claims Our legitimate interests in protecting our legal rights
To handle a finance enquiry or application that you have chosen to make Taking steps at your request in connection with that enquiry or application, together with any consent required by the particular finance process

Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and whether they are overridden by your rights and interests.

Where we rely on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

6. Finance enquiries and applications

Finance is a separate, optional route.

If you choose to make a finance enquiry or application, we may pass the information needed to deal with it to Shermin Finance Limited and/or the relevant finance provider.

The privacy information supplied during the finance journey will explain how those organisations use your information, including any credit searches, affordability checks, profiling or automated decision-making they carry out.

You should read that privacy information before proceeding with a finance enquiry or application.

7. Who we share personal information with

Where necessary for the purposes described in this policy, we may share personal information with:

  • suppliers that host, maintain, secure or support our website and business systems;
  • suppliers that help us receive and manage communications, enquiries and bookings;
  • Google services used on the website, including Google reCAPTCHA, Google Tag Manager and other Google-hosted services;
  • Shermin Finance Limited and/or the relevant finance provider when you choose to make a finance enquiry or application;
  • professional advisers, such as accountants, insurers or legal advisers, where necessary;
  • regulators, courts, law-enforcement bodies or other public authorities where disclosure is required or permitted by law; and
  • another organisation where disclosure is necessary to establish, exercise or defend legal rights.

Suppliers acting on our behalf may use personal information only for the agreed service and in accordance with applicable data-protection requirements.

8. Cookies and website technologies

Our website uses cookies and similar technologies.

We use Google reCAPTCHA to help protect website forms from spam and abuse. We also use Google Tag Manager and other Google-hosted services. Depending on their configuration, these services may receive technical information about your browser, device or use of the website and may use cookies or similar technologies.

Some technologies are needed to operate or secure a website feature. Other technologies may help measure website use or improve services. Where consent is required by law, consent is the lawful basis for using the relevant non-essential technology.

You can manage cookies through your browser. Blocking some cookies or technologies may affect how parts of the website work.

9. International processing

Some suppliers, including providers of Google services, may process information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we require an appropriate lawful transfer mechanism and safeguards where applicable. You may contact us for more information about the safeguards relevant to your information.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

When deciding how long to keep information, we consider:

  • whether an enquiry remains active;
  • whether we are providing, or may need to provide, an agreed service;
  • the length and nature of our relationship with you;
  • applicable tax, accounting, regulatory or legal requirements;
  • relevant limitation periods and the need to establish, exercise or defend legal claims;
  • the sensitivity and volume of the information;
  • security, fraud-prevention and record-integrity requirements; and
  • whether the information can be securely deleted or anonymised.

When information is no longer needed, we delete or anonymise it securely where reasonably practicable.

11. How we protect personal information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe information you have supplied to us may be at risk, please contact us promptly.

12. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to our use of your information;
  • ask us to transfer information you provided to you or another organisation; and
  • withdraw consent where we rely on consent.

These rights are not absolute and may not apply in every circumstance.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise a right, contact us using the details in section 1. We may need to ask for information that reasonably confirms your identity before acting on a request.

13. Complaints

If you are concerned about how we have used your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

14. Information needed to respond or provide a service

You are not generally required by law to give us personal information through the website.

However, we need enough contact and enquiry information to respond, prepare a quotation, arrange a booking or provide a requested service. If you do not provide the necessary information, we may be unable to deal with your request.

A preferred booking date helps us understand your request but does not itself confirm an appointment.

Our website may link to websites operated by other organisations.

We are not responsible for how those organisations collect or use personal information. Please read the privacy information on a third-party website before providing information to it.

16. Changes to this policy

We may update this policy when our services, systems, suppliers or legal obligations change.

The latest version will be published on this page and identified by the “Last updated” date above.

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